Text and Email Reminders
- The Skin Lab operate a complimentary text/email reminder service for any/all future appointments to the mobile number you provide. On occasion our reminder messages may not reach you. Please be aware you must also make your own record of all future appointments booked.
- Your information remains strictly private and confidential and will not be passed onto any other party. You can unsubscribe to this service at any time.
- 24 hours’ notice by phone or email is required to reschedule or cancel your appointment. Please DO NOT reply to SMS text messages as these cannot be received. Failure to follow cancellation policy will result in deduction of that treatment from your pre-paid course, or your deposit will be forfeited or a 100% charge will apply for the missed appointment.
Treatment Bookings – Deposit
- A €50 deposit will apply when booking all consultations with the exception of Laser Hair Removal consultations. After consultation €50 deposit may be redeemed against treatments however deposits for consultations cannot be refunded, used to purchase Gift Cards or transferred to another client.
- When booking a treatment in advance: a €50 deposit is required or booking will be cancelled. The same policy applies when booking a consultation followed by treatment on the same day.
- Deposit payments are accepted over the phone or by calling into one of our clinics.
- Deposits paid on treatments are non-refundable but may be used for other treatments.
Courses & Treatments Booked Upfront
- Courses booked upfront including Laser, Skin are Non-Refundable & Non-Transferrable to other treatments or clients.
- Our courses are payable in one or two installments on the first and second visit
- Special Offers and Sale Day treatments and courses booked upfront are Non – Refundable.
- Laser and skin courses booked must be completed for specific area.
- Laser and skin courses booked are non-transferrable to other clients.
- Laser treatment areas that are not prepared unfortunately will not be treated or a €30 fee will apply if extra time is required to prepare the area.
- Discounted course prices must be paid on day on the day of consultation and no later than first appointment date.
Products Returns Policy
- We will always honour a refund or exchange on products if you are not completely happy with your purchase under the following conditions. It has been returned (either by post or in person) within 14 days of receipt along with proof of purchase. It is in a saleable condition, this means returning the product to us in its original condition, unused, seal intact and in its original packaging. For legal reasons skin products must be entirely unopened with original packaging intact.
- Once we have received the returned products(s) we will consider the condition of the goods being returned before authorising refunds or exchanges. After we have accepted your returned product(s), we will reimburse the price you paid to your original method of payment.
Gift Card Policy
- All Gift Cards purchased at The Skin Lab are Non Refundable and valid for 12 Months Only.
- Competition winners from any of our Social Media pages e.g. Instagram, Facebook, Twitter have 14 days to claim their prize.
- Competition prizes cannot be exchanged for cash, gift cards or alternative treatments or products.
None of he above terms & conditions will affect your statutory consumer rights.