Cancellation Policy

Thank you so much for choosing the Skin Lab. As always, we are eternally grateful to each and every one of you for your custom.

We understand that life can be busy and that things happen which take over sometimes. However, last minute cancellations are having a huge impact and we would respectfully ask you to consider us when cancelling as we are very busy. Due to the type of aesthetic services we offer, the spaces cannot be filled on the day due to consent forms being required.

Due to the high volume of cancellations and no shows, we are implementing a cancellation policy from 17 April 2019 going forward.
If you do not cancel an appointment within 24 hours of the scheduled treatment, a cancellation fee of 50% of the treatment you are cancelling, will be incurred.

If you do not show at all, the full price of the full treatments will be incurred.
If you do not show more than twice for your appointment without cancelling outside of a 24-hour window, full payment for your bookings will be required going forward at the time of booking.

If you do not show / cancel more than 4 times, unfortunatelly we will have to refuse any future bookings with you.